Practice Areas

Unlocking Accounts and Releasing Funds on Crypto Exchanges

Legal services to unblock accounts on crypto exchanges and release funds held due to AML/KYC reviews or prolonged suspensions.
A hand on a keyboard with an image of a blue digital padlock, representing the unlocking of a crypto exchange account.
Backlit "BLOCK" key featuring a binary code, representing losses due to frozen funds on a crypto exchange.
Claim for Losses Resulting from Operational Restrictions on Cryptocurrency Exchanges
A 3D digital illustration showing a stack of light blue financial documents floating in the air, with the title "financial documents" in black capital letters. In the center of the papers, a large, closed cream/beige padlock stands out, emitting a slight glow, with a black keyhole. The entire scene floats against a gray studio background with a gradient and a soft shadow at the base.
Claim Regarding Unilateral Account Closure on a Crypto Exchange
Bitcoin and currencies on a global compass, illustrating the withholding of funds by exchanges due to AML and PBC regulations.
Holds Due to AML/PBC Reviews or Source of Funds on Crypto Exchanges
A professional with a laptop and financial charts, illustrating a pending withdrawal on a crypto exchange.
Pending or Rejected Withdrawals on Crypto Exchanges
A deck of cards for judges and arbitrators with illustrations for strategic defense in disputes involving cryptocurrency exchanges.
Strategic Defense in Complex Conflicts Involving Cryptocurrency Exchanges
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Corporate Account Freezes

When the account belongs to a company, the impact is usually much broader.

The withholding of funds can affect day-to-day operations, the fulfillment of obligations to third parties, and the financial stability of the project.

In these cases, we analyze the following together:

  • The immediate economic damage.
  • The contractual relationship with the platform.
  • Regulatory risks.
  • Tax implications.
  • The impact on financial inclusion.

Companies that professionally manage digital assets typically require systems for MiCA ongoing compliance systems to minimize incidents and demonstrate an adequate level of regulatory compliance.

Blockages at Companies Subject to MiCA Regulations

Companies subject to the MiCA Regulation face additional risks when an account is blocked.

The freezing of funds can affect compliance processes, internal controls, or relationships with financial institutions.

For this reason, our intervention coordinates the recovery strategy with the protection of the entity’s regulatory profile.

In certain cases, it may be necessary to coordinate efforts with ongoing MiCA, on the banking integration of crypto companies or defense against MiCA inspections.

Can I get my funds back if the exchange is outside Europe?

Yes.

The fact that a platform is based outside of Spain or even outside the European Union does not necessarily prevent you from filing a claim.

Many exchanges provide services to European residents and are subject to various obligations under European regulations governing consumer protection, digital contracts, and financial services.

Each platform has its own unique characteristics, so it is essential to analyze the following beforehand:

  • Applicable jurisdiction.
  • Contractual terms.
  • The available complaint mechanisms.
  • Existing regulatory frameworks.
  • The actual feasibility of recovery.

How does IN DIEM handle the unblocking of accounts on exchanges?

Legal Analysis and Feasibility Assessment

The first step is to understand exactly what has happened.

We analyze the applicable contractual terms, the documentation exchanged with the exchange, the reason given for the freeze, and the legal framework that may be relevant.

Not all blockades are arbitrary, nor do all cases have the same chances of success. Therefore, an initial assessment is essential for developing a realistic strategy.

Defining the Recovery Strategy

After analyzing the situation, we determine the most appropriate objective.

In some cases, it is possible to fully recover the account and reestablish the relationship with the platform.

In other cases, the best solution is to have the funds released immediately and close the account permanently.

The strategy depends on factors such as:

  • Duration of the block.
  • Amount affected.
  • The exchange’s stance.
  • Regulatory Status.
  • Future Risks for the User.

Formal statement to the platform

When appropriate, we direct our efforts directly to the exchange’s legal or compliance departments.

The claim is structured from a legal perspective, documenting:

  • The current situation.
  • The information already provided.
  • The proportionality of the measure.
  • The platform’s contractual obligations.
  • The damages caused.

The goal is to shift the conflict from automated support channels to a setting where there is actual decision-making authority.

What does our consulting really offer?

Every deadlock involves different circumstances, and there are no automatic solutions.

Our job is to thoroughly analyze the specific situation, identify the available legal avenues, and design a strategy aimed at maximizing the chances of recovery.

We combine legal expertise in digital assets, technology contracts, financial regulation, and disputes with exchanges, and we also work alongside specialists in blockchain analysis to handle cases that require technical reconstruction or verification of the source of funds.

If your account has been blocked, your withdrawals are pending, or you haven’t received a resolution from the exchange for weeks, we can help you evaluate your options and take a solid strategic approach from the very beginning.

Request an initial assessment of your case or contact our team to discuss recovering your account and your funds.

If you’re looking for an overview of this type of dispute, check out our claims against cryptocurrency exchanges.

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IN DIEM Abogados has offices in Madrid, Seville, Málaga, and Las Palmas de Gran Canaria… as well as in other cities and towns. IN DIEM Abogados provides services throughout Spain and internationally, and offers online services. Every matter is very important to us; we handle it carefully and seriously.

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Corporate Account Freezes

When the account belongs to a company, the impact is usually much broader.

The withholding of funds can affect day-to-day operations, the fulfillment of obligations to third parties, and the financial stability of the project.

In these cases, we analyze the following together:

  • immediate financial loss;
  • the contractual relationship with the platform;
  • regulatory risks;
  • the tax implications;
  • the impact on financial inclusion.

Companies that professionally manage digital assets typically require systems for MiCA ongoing compliance systems to minimize incidents and demonstrate an adequate level of regulatory compliance.

Blockages at Companies Subject to MiCA Regulations

Companies subject to the MiCA Regulation face additional risks when an account is frozen.

The freezing of funds can affect compliance processes, internal controls, or relationships with financial institutions.

For this reason, our team coordinates the recovery strategy while safeguarding the entity’s regulatory profile.

In certain cases, it may be necessary to coordinate actions with ongoing MiCA, on bringing crypto companies into the banking system or defense against MiCA inspections.

Can I get my funds back if the exchange is outside Europe?

Yes.

The fact that a platform is headquartered outside of Spain—or even outside the European Union—does not necessarily prevent you from filing a claim.

Many exchanges serve European residents and are subject to various obligations under European regulations governing consumer protection, digital contracts, and financial services.

Each platform has its own unique characteristics, so it is essential to analyze the following beforehand:

  • the applicable jurisdiction;
  • the terms of the contract;
  • the available complaint mechanisms;
  • existing regulatory channels;
  • the actual feasibility of recovery.

How does IN DIEM handle the unblocking of accounts on exchanges?

Legal Analysis and Feasibility Assessment

The first step is to understand exactly what happened.

We analyze the applicable contractual terms, the documentation exchanged with the exchange, the reason given for the freeze, and the legal framework that may be relevant.

Not all blockades are arbitrary, nor do all cases have the same chances of success. Therefore, an initial assessment is essential for developing a realistic strategy.

Defining the Recovery Strategy

After analyzing the situation, we determine what the most appropriate goal is.

In some cases, it is possible to fully recover the account and reestablish the relationship with the platform.

In other cases, the best solution is to have the funds released immediately and close the account permanently.

The strategy depends on factors such as:

  • duration of the block;
  • amount involved;
  • the exchange’s attitude;
  • regulatory status;
  • future risks to the user.

Formal statement to the platform

When appropriate, we direct our efforts directly to the exchange’s legal or compliance departments.

The claim is structured from a legal perspective, documenting:

  • the current situation;
  • the information already provided;
  • the proportionality of the measure;
  • the platform’s contractual obligations;
  • the damages caused.

The goal is to shift the conflict from automated support channels to a setting where there is actual decision-making authority.

What does our consulting really offer?

Every deadlock involves different circumstances, and there are no automatic solutions.

Our job is to thoroughly analyze the specific situation, identify the available legal avenues, and design a strategy aimed at maximizing the chances of recovery.

We combine legal expertise in digital assets, technology contracts, financial regulation, and disputes with exchanges, and we also work alongside specialists in blockchain analysis to handle cases that require technical reconstruction or verification of the source of funds.

If your account has been suspended, your withdrawals are pending, or you haven’t received a resolution from the exchange for weeks, we can help you evaluate your options and take a solid strategic approach from the very beginning.

Request an initial assessment of your case or contact our team to discuss recovering your account and your funds.

If you’re looking for an overview of this type of dispute, check out our claims against cryptocurrency exchanges.

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MXC Bit2Me Claim: Transaction Cancellation and Funds Blocking

FAQs

Frequently Asked Questions International Legal

Answers to frequently asked questions about international legal services, cross-border operations, corporate law, and global legal advisory.

How can I unblock a locked account on Binance?

The procedure depends on the specific reason for the block. It is necessary to determine whether the restriction is due to an AML review, an identity verification issue, a request for additional documentation, or a contractual measure implemented by the platform. Correctly identifying the cause is essential for defining the appropriate strategy to unblock the account.

What should I do if an exchange won’t let me withdraw funds?

It is best to document the incident immediately, keep all communications with the platform, and review the explanation provided by the exchange before initiating any formal complaint or legal action.

Can an exchange hold onto my cryptocurrencies indefinitely?

No. Control and verification measures must be proportionate, justified, and maintained only for as long as is reasonably necessary to carry out the relevant checks. Indefinite or excessively prolonged retention may be legally questionable.

Can I file a claim against Binance from Spain?

Yes. Users residing in Spain have legal and regulatory mechanisms available to them to file complaints against platforms that provide services within the European Union when they believe their rights have been violated or that funds have been withheld without justification.

What does an AML hold on an exchange mean?

This is a review related to anti-money laundering (AML) obligations. During this process, the platform may request additional information to verify the source of funds, the user’s activities, or the legitimacy of certain transactions.

What documentation does an exchange typically request to unblock an account?

They may typically request identification documents, proof of address, bank statements, proof of income, tax documents, and evidence demonstrating the source of the funds or digital assets in question.

How long does it take to resolve an account lockout?

The duration depends on the complexity of the case and how quickly the required documentation is provided. Some issues are resolved in a few days, while others may take weeks or even months.

Can funds held on Coinbase or Kraken be recovered?

Yes. In many cases, it is possible to recover withheld funds through an appropriate strategy that combines the submission of documentation, the handling of claims, and, when necessary, specialized legal action.

What happens if the exchange is based outside of Europe?

The company’s location does not necessarily prevent you from filing a claim. If the platform provides services to European users, there may be contractual, regulatory, or consumer protection obligations that allow you to hold the company liable or request the release of funds.

Do I need a lawyer to unlock an account on an exchange?

When a freeze involves significant amounts, lasts for an excessive period of time, or the platform fails to provide clear answers, seeking specialized legal advice often significantly increases the chances of resolving the situation and recovering the frozen funds.

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Take back control of your digital assets

When an account remains blocked for weeks or months, each passing day can exacerbate the financial consequences. We investigate the reason for the restriction and the options available to regain access or release the frozen funds.

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